VIDEO+Report: Watch the Report on the Meeting of VSE Members “Challenges and Achievements during COVID19”

Dear Members

We are happy to share a video recording of the online meeting of VSE Members held on the 9th of July on the response to Covid19.

Thanks to everyone for bringing their expertise and experience around the table!

➡️ Please, find the video on the following link:
https://youtu.be/hYchdcc6v8c
➡️ Read the report
➡️ See the presentations of the participants.

Note: The video is intended for the VSE members’ use only. Please, do not share the link with other stakeholders.
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Agenda 

10.35 – 10.45
Welcome words by Levent Altan, Executive Director Victim Support Europe. Virtual tour de table of participants.

10.45 – 11.05
Overview of challenges faced by victim support services

Survey results on impact of COVID10 on victim service providers in the UK, David Kenyon, Head of Development Supporting justice

Survey results of VSE members, Oleksandra Boychenko, Researcher VSE

Questions to open the discussion with participants:
Have you faced similar challenges in your organisation?
Are there other challenges that your organisation has faced and which were not mentioned in the discussion?

11.05 – 11.35
How VSE members have dealt with lockdowns and managed to resolve challenges?

Jolena Flett, Head of Services Foyle, Victim Support Northern Ireland
Focus on: retaining volunteers, witness service, training development

Ivana Andrijašević, Coordinator of National Call Center for Victims of Crime, Victim and Witness Support Service Croatia
Focus on: staff shortage on the 116006 helpline and budget cuts

Dr. Sigal Haimov, Director of Professional Programs and Models Development & Idit Michael, Head of Programming, NATAL Global
Focus on: organizational adaptation to providing variety of services remotely, supporting first responders and medical teams

Questions to open the discussion with participants:
What innovative solutions have you put in place to overcome these challenges?
How did you adapt your services to provide continuous support to victims in your country?
Which specific tools (software, online platforms) did you use to expand your online/telephone services? What were your experiences with these tools?
Did you receive any support from the government to continue to operate your services?
How have you been addressing the developments of the past months with your staff and volunteers? Have you had any training activities, e.g., for work from home or for returning to the workplace under new rules?

11.35 – 11.50
Looking to the future, opening up and future events

João Lázaro, President APAV
Focus: Opening up services in a safe way, contingency plan (prepare for another lockdown)

Questions to open the discussion with participants:
What measures have you put in place to reopen your face to face service? How has the experience of reopening been so far?
Are you preparing any plans in the case of another lockdown?
How do you plan to conduct your next events/conferences?
Does the COVID crisis impact your involvement in projects (national or European)?

11.50 – 12.00
Conclusion and follow-up actions
Levent Altan, Executive Director, VSE