Changing the Accessibility of Tools for victims

Persons with disabilities face important barriers in accessing information, support and justice when they fall victims to crime. In particular, many means of support are inaccessible or difficult to access.

The CHAT for victims project was developed with the objective to improve access to information and support for persons with disabilities who are victims of crime. The project will achieve this goal by developing a live-chat service adapted to the communication needs of persons with disabilities, with emphasis on persons with voice, hearing, intellectual and psychosocial impairments/disabilities.

Activities will include research on communication needs of persons with disabilities and on solutions and good practices for developing a live-chat service adapted to these needs; development of training programmes for support providers and capacity building; and awareness-raising activities.

Partners

Project objectives

Reduce barriers and improve access to information and support for victims with disabilities
Enhance knowledge of communication needs of persons with disabilities
Enhance service providers’ knowledge and skills in informing and supporting victims with disabilities
Disseminate awareness on the project and results

Project activities

International and national desk research and data collection
Consultations with experts and persons with disabilities
Development and implementation of a live chat service
Capacity building for service providers
Awareness-raising and dissemination

Expected project outcomes

International research report
Handbook for service providers
Training programme
Implementation of live-chat service
Awareness-raising campaigns

Funded by

News

CHAT for victims project consortium meets in Zagreb for kick-off meeting

Kick-off meeting

DISCLAIMER: The contents of this publication are the sole responsibility of Victim Support Europe and do not necessarily reflect the opinion of the European Union.